Practitioner Portal FAQs
Since November 2009, US BioTek Laboratories has offered a direct, secure method of report delivery to its member practitioners through its Physician Portal. This online report delivery service allows participating practitioners the convenience to be able to track their patient orders and download any available reports through their web browser. Please scroll below to see some frequently asked questions and answers regarding this service:
What is the Physician Portal?
US BioTek can make your patients’ reports available directly and securely through our Physician Portal. When your patients’ testing is complete, the final reports will be uploaded to our secure pickup site where they will be available for you to download at your convenience.
How do I register for the Physician Portal?
You or a member of your staff should contact our Client Services department and request access to our Physician Portal. Within one business day, you’ll receive an introductory email with your practitioner account login name and (temporary) password.
Once you log-in to the Physician Portal for the first time, you will have the ability to change your password to something more to your liking. After you register, all future patient lab orders will be available online.
Where do I go to download my patients’ reports online?
Point your browser to Portal Log-In and use your login name and password.
Why am I having trouble logging in?
The two most common login issues are a lack of online access (not having been registered for online access) and/or password issues (needing help to reset your password). In either case, please contact our Client Services department.
How can I change my password?
After logging into your account, click on the “Change password” link on the top right-hand corner of the page. In the ”Change password” section, enter your current password in the first box, your new password in the next box, and repeat your new password in the following box. Finally, click on the “Change” button to submit the new password. Your new password can be any combination of lowercase and/or uppercase letters.
How will I know when new reports are available?
A notification email will be sent to your email address whenever a new report file is uploaded. This email will contain a direct link for faster download. Please note that you may still be asked to provide your password if you haven’t visited the report delivery site for a number of hours.
How quickly/often is information updated on the report delivery website?
Generally, the data in the reporting website will be no more than an hour old. There may be times when the website is undergoing updates or other maintenance, but this will be clearly noted on the site.
Are there any download limits?
There are no limits on report downloads, but individual reports are only kept on our delivery website for 60 days. After this 60 day retention window, you will need to contact Client Services department to request older reports.
How secure is this Physician Portal website?

Very secure. It is only accessible with a valid log in name and password. Additionally, all transactions are protected with high-grade encryption (AES-256) to prevent unauthorized access to your patients’ data and reports.